IF SOMETHING ISN’T RIGHT
Returns & refunds.
How to return a part and how refunds are handled.
Current policyLast updated November 2026
Key policy details.
Return window30 days from delivery
Restocking feeup to 25%
Refund timingwithin 14 business days after approval and inspection
Requesting a return
Contact us at info@rtautoparts.com or (207) 599-8242 within 30 days from delivery with your order reference and the reason for the return. Please do not send a part back without a return authorisation.
Condition of returned parts
Returned units must be in the same condition as delivered: not installed or disassembled, with all supplied parts and any identifying marks intact.
Restocking and freight
A restocking fee of up to 25% may apply to returns that are not caused by our error. Return freight is the buyer's responsibility unless we sent the wrong or a damaged part.
Refunds
Approved refunds are paid within 14 business days after approval and inspection, to the original payment method.
YOUR NEXT STEP
Need a detail for your order?
Send your order reference or fitment question to our team.
Contact us